Refund policy

Return & Refund Policy

At WinkedbyKeys, we take pride in providing high-quality lash clusters and beauty products. Due to the nature of our products and for hygiene and safety reasons, all sales are final.

All Sales Are Final

For health and sanitary purposes, we do not accept returns, exchanges, or refunds on lash clusters or any opened or used beauty products.

Once an order has been placed and processed, it cannot be canceled or modified.

Damaged or Incorrect Items

We carefully inspect all orders before shipment. However, if you receive an item that is damaged, defective, or incorrect, please contact us within 3 days of delivery at [Insert Email].

To review your claim, we may require:

• Order number
• Photo or video evidence of the issue
• Packaging and product condition

If your claim is approved, we may offer a replacement or store credit at our discretion.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they are marked as delivered by the carrier. Please contact the shipping carrier directly for assistance.

Shipping Issues

We are not responsible for delays caused by carriers, customs, or incorrect shipping information provided at checkout.

Customer Responsibility

It is the customer’s responsibility to ensure all shipping details are correct at the time of purchase. We are not responsible for orders delivered to incorrect addresses provided by the customer.